Skip to main content

Product Flashing Operation Guide

Overview​

This document details the operation steps for product flashing, helping users successfully complete the device firmware flashing process. The entire process takes approximately 5-10 minutes. Please ensure the operating environment meets the requirements and follow the steps strictly.

Preparations Before Starting​

Required Items​

  • A computer running the Windows operating system (supports Windows 7/8/10/11)
  • Original USB data cable
  • Device to be flashed
  • Flashing program corresponding to the device (.exe file)

Notes​

  • Ensure the computer has sufficient battery power to avoid power failure during operation
  • Use the original USB data cable to ensure connection stability
  • Disable antivirus software and firewalls on the computer before flashing to prevent interference with program operation
  • Do not disconnect the USB connection or close the flashing program during the flashing process

Flashing Steps​

  1. Launch the Flashing Program
    • Locate the flashing .exe file corresponding to the device
    • Double-click the file to launch the flashing program
    • Wait for the program to load completely (the main program interface usually appears)
  2. Connect the Device to the Computer
    • Use one end of the USB data cable to connect to a USB port on the computer
    • Connect the other end to the USB port of the device
    • Ensure the connection is secure; gently wiggle the interface to confirm stable connection
  3. Enable Device Flashing Mode
    • Press and hold the device's power button to turn it on
    • During the device startup process, follow the instructions in the device manual to enter "USB Update Mode" (flashing mode)
    • After successfully entering the flashing mode, the device usually displays a specific icon or a change in indicator light status flashing-mode
  4. Automatic Flashing Process
    • After the device enters the flashing mode, the flashing program will automatically detect the device
    • The program interface will display the connection status and flashing progress
    • Wait for the flashing to complete; do not perform any operations during this period Flashing-completed
  5. Manually Trigger Flashing (If Automatic Flashing Does Not Start)
    • If the program does not start flashing automatically, check whether the device has entered the flashing mode correctly
    • Find and click the "Update Mode" or "Start Flashing" button in the flashing program interface
    • Observe the progress bar displayed on the program interface and wait for the flashing to complete

Completion and Verification​

  • After successful flashing, the program will display a prompt message such as "Flashing Completed" or "Success"
  • The device will restart automatically or prompt that it can be disconnected
  • Disconnect the USB connection and check if the device can start normally
  • If the device starts normally, the flashing is successful

Frequently Asked Questions​

  1. Program Fails to Detect the Device
    • Check if the USB connection is normal
    • Confirm that the device has entered the flashing mode correctly
    • Try replacing the USB port or data cable
    • Restart the computer and the device, then try again
  2. Flashing Fails During the Process
    • Ensure the computer does not enter sleep mode
    • Check if other programs are occupying the USB port
    • Verify that the flashing file matches the device model
    • Re-download the flashing program and try again